At Reigvinny, we are committed to your satisfaction. We understand that sometimes a product may need to be returned, and we’re here to assist you through the process.
30-Day Money-Back Guarantee
If you are not satisfied with your purchase, we offer a 30-day money-back guarantee, subject to the conditions below.
Eligibility for a Return
- The item must be in its original condition: unworn, unwashed, and unused.
- Items must be returned in original packaging.
- Proof of purchase is required.
For defective items, we may request visual proof via email before proceeding with the return.
Refund Process
Once we receive and approve the returned item, we will issue a refund (excluding shipping fees and discounts) within 3–5 business days via the original payment method. If the item does not meet return conditions, we will notify you with the reason for rejection.
How to Return Products
- In-Store: Return at our physical store.
- By Mail: Follow the instructions provided in the package.
Return Labels
- Defective Products: A return label will be provided to download and print.
- Customer Remorse: Return label is included in the original package.
Return Window
Returns are accepted within 30 days of the purchase date.
Product Condition
Only items in new condition are eligible for return.
Restocking Fee
No restocking fees will be charged.
Return Shipping Costs
- Defective Products: Free return shipping.
- Customer Remorse: Free return shipping.
Refund and Exchange Policy
All products are made-to-order and are non-returnable unless defective. If defective, we will replace the item with an identical product of the same size. Washed items are not eligible for return.
Damaged or Faulty Items
We will offer a refund or replacement for items that are faulty, incorrectly described, or different from what was shown. A prepaid return label will be provided if needed. Defects include unstitched seams or holes present before washing.
Late or Missing Refunds
If you haven’t received a refund, check your bank account and contact your card provider. If the issue persists, contact us at [email protected].
Clearance & Final Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable unless defective.
Gifts
If the item was marked as a gift and shipped to you, you’ll receive store credit. If not marked as a gift, the refund will be issued to the original purchaser.
Shipping Policy Notes
We ship to the address provided via PayPal. Please ensure all shipping information is correct. Returned orders may require reshipping fees. Shipping costs are non-refundable. Delivery times vary by location and delays do not qualify for refunds.
Coupons cannot be applied retroactively to previously placed orders.
Contact Us
- Email: [email protected]
- Phone: +1 (937) 878-9011
- Address: 7 Ramona Dr, Fairborn, OH 45324, USA